Frequently Asked Questions
Answers to common questions about crusher parts procurement, lead times, warranties, shipping, and trade terms.
Procurement & Delivery
What is the minimum order quantity?
Standard parts have no MOQ — order from 1 piece. Custom parts typically require an MOQ of 5–10 pieces depending on complexity. Sample orders have no MOQ.
What are the lead times?
In-stock parts ship within 3–5 business days. Custom parts take 15–30 business days after drawing approval. Sea freight: 25–35 days; air freight: 5–7 days.
Do your products come with a warranty?
All products carry a 6–12 month warranty (depending on operating conditions). Material or workmanship defects are replaced free of charge.
Products & Materials
Which crusher brands do you support?
We cover Metso, Sandvik, Shanbao, Terex, Kleemann, McCloskey, and other major brands. Non-standard customization is also available.
What material options are available?
Primary materials include Mn13Cr2, Mn18Cr2, Mn22Cr2 (high manganese steel series), as well as Cr-Mo alloy steel and high chromium cast iron. We recommend the optimal material for your application.
How do I confirm part compatibility?
Provide your crusher model and part number — our technical team will verify the match. You can also send equipment nameplate or worn part photos for confirmation.
Custom Service
Can you manufacture to my drawings?
Yes. We offer OEM/ODM services and can produce from your drawings, samples, or reverse-engineer from worn parts.
How do I request a sample? What are the costs?
Contact our sales team with the part details. Standard samples ship within 7 days. Sample fees depend on part complexity and are deductible against qualifying bulk orders.
Shipping & Trade
What payment methods do you accept?
T/T (30% advance + 70% before shipment), L/C, and Western Union. Established customers may apply for 30-day net terms.
What trade terms (Incoterms) do you support?
FOB Shanghai, CIF, CFR, and EXW. DDP/DDU available upon negotiation for specific destinations. Default quotation is FOB Shanghai.
How are parts packaged for shipping?
Anti-rust treatment (oil + VCI film) followed by export wooden crates or steel-frame fixation, suitable for sea/air freight. Large parts individually crated; small parts can be consolidated. Custom packaging and marking available on request.
What export documents do you provide?
Full set: Commercial Invoice (CI), Packing List (PL), Bill of Lading (B/L), Certificate of Origin (CO), QC report, and material analysis report. Special certificates (SASO, CIQ, etc.) available on request.
How can I track my shipment?
Tracking number and logistics details provided upon dispatch. Sea freight trackable via carrier website or third-party platforms; air freight includes air waybill number and flight details.